Unified Communications Overview

DPS Unified Communications Solutions provide a flexible foundation for powerful new applications that extend communication and colaboration beyond the limits of traditional phone systems.

Based upon enterprise class solutions from Cisco Systems – including unified messaging, IP video/audio conferencing, and call center support, Unified Communications facilitate more engaging and expedient interactions among employees, partners, and clients, providing the foundation for a truly collaborative workforce.

Unified Communications create a workspace in which users can choose how and when to be connected and available ensuring that information reaches recipients quickly, through the most appropriate medium, no matter where they may be working or what device they may be using.

Employees, business partners, and clients can communicate with one another through infinite combinations of wired, wireless, and mobile phones; voice messaging; e-mail; fax; mobile clients; and rich-media conferencing from a variety of locations, whether at their desks, in conferences rooms, in airports, warehouses, or vehicles.

With Cisco Mobility Solutions users can now publish ‘one number’ to clients, colleagues, and partners and have calls routed to the device most convenient to them at that time: office, home, or mobile phone.

In addition, workers can transparently transfer a call from a cell phone to their office phone (or conversely) when they arrive at the office – without interrupting the call. With Cisco’s Unified Presence Solutions, users now can have ‘one presence’ across the organization.

Using dynamic presence information, users can check the availability of colleagues in real time, reducing “phone tag” and improving productivity. Cisco Unified Presence helps users quickly connect to their colleagues using the most appropriate communications medium at any given time.

DPS Unified Communications Solutions let organizations tap the value of a converged IP network infrastructure, giving users more effective communication options and productivity enhancing applications, while reducing the high maintenance costs of managing separate voice and data infrastructures.

For more information on our Unified Communications Solutions, please contact your local DPS office or email us at info@dpsciences.com.