Extending your capabilities

DPSciences Managed Support Services

DPS Managed Services extend the capabilities of our client’s IT operation by providing flexible, around the clock, cost effective IT support services that allow organizations to focus more of their time and resources on core business requirements while we focus on supporting  the technology.

Many organizations today find that maintaining skilled IT resources to manage their IT environments, especially in small and growing businesses, adds additional overhead and in many cases can be cost prohibitive.  Even in organizations that can support the cost of onsite IT personnel, the required day to day “firefighting” and general maintenance keeps them from being better utilized in the company’s core business.

Clients that want to free up their own IT resources or are not comfortable supporting the latest technology themselves leverage our Total Enterprise Support Services.  DPS Total Enterprise Support is a comprehensive set of IT Management Processes, Skilled Personnel, and Support Tools that provide a full range of managed operational support for our clients.

Total Enterprise Support Services provide the following essentials:

  • Availability – Our service desk is staffed 7days, 24 hours, 365 days a year for your IT support requirements
  • Predictability – Predetermined costs for supporting your IT environment
  • Scalability – Leverages our team of support services personnel
  • Capability – Access to our trained and certified engineers for solving both the simple and the complex IT performance issues
  • Reliability  – Enjoy a simply better IT experience with our ‘always on’ performance monitoring systems
  • Accountability – Single point of contact (Service Desk) for all your IT issues
  • Performance – Data and reports that track uptime of network and devices as well as end user ticket information
  • Collaboration – Monthly reports and Client Business Reviews to discuss past, current and future IT and business issues