Building greater customer satisfaction & loyalty

Unified Contact Centers

DPS Unified Contact Center Solutions from Cisco enable organizations to create unique customer-centric experiences.  This comprehensive portfolio of solutions offers more efficient, effective, and accurate service, resulting in increased customer satisfaction.

By combining network elements with unified communications and customer contact applications, contact centers can readily handle large volumes of customer interactions – whether voice phone calls, video, e-mail, or Web-based communications to provide superior customer service.

Advanced computer-telephony-integration capabilities provide call event and customer profile information to an agent’s desktop.  With the flexibility afforded by products such as the Cisco Unified Mobile Agent, agents can work from home or while traveling.  Cisco voice self-service solutions use automated speech recognition and text-to-speech to enable callers to obtain personalized answers to increasingly complex questions and conduct business in new and innovative ways.

In addition to sophisticated call routing and comprehensive contact management capabilities Cisco Unified Contact Center includes reports that offer a comprehensive view of contact center statistics at a glance. It provides customer segmentation with state of the art built-in interactive voice response capability, and proactive customer service for a superior customer experience with integrated outbound call management capabilities. Multichannel capabilities include handling voice, email, web chat and social media inquires.